Return Merchandise Authorizations (called RMAs) are used as a method of tracking hardware or system level products being returned by a customer to Quantum3D for repair service. Before an RMA can be issued, you must file a problem report in our Online Support Database and fully describe the problems you are experiencing. To report a new problem for a system level product (such as Independence or Thermite), you must include the system serial number for the product which is typically found on the back of the unit. Only Quantum3D customer support can issue an RMA once we have determined that one is actually required. Each RMA includes a unique number which is issued online (when appropriate); this number must be used on the packing materials when returning a defective product to Quantum3D for repairs or replacement.

Note: if Quantum3D cannot find any problem with returned hardware, we may charge you a nominal fee for our services.

If a product is out of the warranty period, please know there will be nominal charges to have us examine the unit. For out-of-warranty repairs, once we receive and review the defective unit, Quantum3D will issue you an estimate to repair the unit (or a not-to-exceed amount may be pre-authorized). If your company agrees to the repair, we require a purchase order authorizing us to repair the out-of-warranty unit. See your Quantum3D sales person if there are any questions on how to setup purchase orders for out-of-warranty products.

All returned products must be packaged appropriately and must include the RMA number clearly marked on the shipment label in the suggested format. When an RMA is issued, the complete mailing address for shipment will be supplied to you online as part of the RMA.

Quantum3D, Inc.
a complete return address will be supplied by Quantum3D online
as a part of the RMA incident (depends on the product)
Attn: RMA #nnnnnn

where the nnnnnn number is the Incident Number assigned by Quantum3D. Shipments received without an RMA number written on the shipping label or clearly on the outside of the box or shipping container will be delayed. If an RMA number has not been issued, the product may be simply returned to the sender COD.

Each RMA in the online database must include customer information such as name, mailing address, telephone number, and e-mail address. We request that the customer include shipping information (tracking numbers, date of shipment, and so on) so we can monitor the RMA. Once we get the unit, we will update the RMA incident online so you know we have it, and when the unit has been returned.

The product must be properly packaged to avoid damage during shipping. An example of proper packaging would be the use of an antistatic bag around the accelerator and the use of foam surrounding the entire product and the original shipping container if at all possible. No other items such as working cables, CDs, manuals, and other materials need to be returned with an RMA package.

Thank you for choosing Quantum3D products and services.