Support
Contact
Please note that effective October 1, 2016, Quantum3D will change the support services link on the webpage. Please register with this new system for new support services.
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Customer Service Personnel
To Reach Quantum3D Customer Service Personnel, call:
+1-408-600-2498
8 AM-5 PM CST (GMT-6) weekdays,
except on US holidays. -
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FAQs
Return Merchandise Authorization
Return Merchandise Authorizations (called RMAs) are used as a method of tracking hardware or system level products being returned by a customer to Quantum3D for repair service.
Quality Policy
Quantum3D’s Quality Policy reflects our strong commitment to provide high quality products and services that consistently meet or exceed the requirements of our customers.
Product Activation
Quantum3D Product Unlock Key Request Form.
This activation is supported for all versions of Vtree and Mantis versions 1.6.X and prior that use individual Mantis Client and Server license serial numbers.
New Product Warranty
Quantum3D now offers a warranty period of 3 years from the date of shipment for all new IG hardware products, including IDX8000 and IDX80.
Resources
